At P1Press we want to do right by our customers!

If you receive an item from P1Press that is damaged in transit or fails to download, we will do whatever we can to ensure that you are 100% happy with your purchase.

  • If you have a challenge, do not hesitate to email us at
  • Unfortunately certain items are not refundable.
    • Subscriptions
    • Any Downloadable product, including but not limited to, E-Pubs and Audiobooks.
  • Books returned for refund must be in new condition and unused. P1Press will issue call tags to retrieve the item.

Once a return is received and inspected, we will send an email notifying you the returned item is with P1Press. Within 24 hours of receipt, P1Press will send notice of approval or rejection of the return.

Refunds are processed within one business day. A credit will be applied to the original method of payment.

Items damaged in transit may be replaced at no cost to the customer.

Late or missing refunds

If you haven’t received a refund yet, please check your bank or credit card company as some institutions may hold credits for an extended period of time.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items are non-refundable.


Contact us at for questions related to refunds and returns.